Gourlay Spencer Wade LLP
Client Bill of Rights
Gourlay Spencer Wade LLP are committed to providing the
highest level of service. Our Client Bill of Rights is our service guarantee:
- Every client is entitled to nothing less than the most
courteous service from the lawyers, associates and staff of Gourlay
Spencer Wade LLP.
- Client phone calls will be returned promptly. All client
calls received before 4:00 p.m. are returned the same day.
- At our office, we will see you at the time of your appointment.
We know your time is important; you won't be kept waiting.
- All clients are provided with copies of correspondence,
court pleadings, documents and information concerning your case. Our
goal is to keep you fully informed.
- Clients have the right to work with a lawyer of their
choice.
- All legal advice is based on your needs and objectives.
We will present a variety of options along with their risks, costs and
benefits.
- Upon request, we will prepare a budget and a full estimate
of fees to handle your matter.
- The right to confidentiality: everything we do for you
will be kept in the utmost confidence.
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